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The proposed CRM and mobile application will encompass the following functionalities
The proposed CRM and mobile application will streamline customer relationship management by offering advanced contact management, robust lead and opportunity tracking, and seamless integration with email and communication tools.Â
Voters Data Management
Registration of voters based on booth-wise division. Inclusion of contact details for communication. Zonal categorization of voters for effective management.
Complaints Ticket Resolution Centre
Centralized platform for tracking, managing, and resolving complaints. Representatives can update complaint status and communicate with voters.
Feedback and Survey Management System
Collection of voter feedback and opinions on various matters. Creation and distribution of surveys to gather insights.
Ticket Management
Efficiently handles voter complaints. Logs, categorizes, and tracks tickets. Automates notifications and escalates high-priority issues.
Ticket Creation
Efficiently log and categorize voter issues. Streamline management for improved service quality and responsiveness. Ensure timely resolution with a streamlined approach.
Ticket Allocation
Assigns tickets based on expertise, workload, and availability. Streamlines process, reduces response times, and improves efficiency for enhanced customer satisfaction. .
Constituency Customer Relationship Management (CRM)
The proposal aims to develop a comprehensive Constituency CRM system and mobile application to efficiently manage voter data, complaints, representatives, events, appointments, feedback, schedules, approvals, and documents within a constituency.Â
Users can easily submit their complaints or grievances through the app, including details and supporting documents.
Users can track the status of their complaints in real-time, receiving updates as they are processed and resolved.
Users can provide feedback on the resolution of their complaints, helping to improve service quality and efficiency.
The app allows users to upload and manage documents related to their complaints, ensuring all relevant information is available.
Users receive notifications for important updates on their complaints, ensuring they are informed throughout the process.
Secure login and authentication features ensure that only authorized users can access the app and submit complaints.
The app provides analytics and reporting features for administrators to track and analyze complaint data for improved decision-making.
Why Alobha Technologies Is Your Right Tech Partner of Choice?
To take your business goals at the next level of success, Alobha Technologies offers several reasons to partner with our team for your CMR app development.
Quality-First Approach
We focus on developing a quality solution to deploy a custom educational app that fulfils your institution’s needs and allows students to easily access the app services.
Non-Disclosure Agreement
We understand your unique business demands and idea. To keep your details under the wrap and secure from other competitors, we sign an NDA for that.
100% Transparency
To keep you updated about the project’s progress & quality, we follow a transparent approach regularly and make all the codes visible on GIT to review and use.
Your Tailored Solution Journey: How We Develop Custom Software
Explore our simplified custom software development process. From idea to execution, we prioritize innovation and precision, ensuring your needs are met with excellence.
- Conduct market research to understand current trends, competitors, and user needs.
- Gather requirements from stakeholders, including educators, students, and administrators, to define key features and functionalities.
Create intuitive and user-friendly interfaces for students, teachers, and administrators.
- Design wireframes and prototypes to visualize the user journey and interface layout.
- Ensure the platform is accessible and usable for all users, including those with disabilities.
Develop a robust CMS to allow educators to create, upload, and manage course content easily.
- Ensure the CMS supports various content types, including text, video, audio, quizzes, and interactive elements.
Integrate an LMS to manage user enrollments, track progress, and assess performance.
- Implement features such as user authentication, course registration, progress tracking, and certification.
Set up build tools (e.g., Webpack, Babel) and continuous integration/continuous deployment (CI/CD) pipelines.
- Deploy the frontend application on cloud platforms or web servers.
- Ensure the platform is mobile-friendly and offers a responsive design for use on various devices.
- Consider developing native mobile applications for iOS and Android to enhance accessibility.
- Write unit tests for components using testing frameworks (e.g., Jest, Mocha).
- Implement end-to-end tests using tools like Cypress or Selenium to ensure the entire application works as expected.
- Optimize frontend performance to ensure fast load times and smooth user experiences.
- Offer training resources, such as tutorials, documentation, and support forums, to help users get started with the platform.
- Provide responsive customer support to assist users with any issues or questions.
Unleashing Software Development Excellence with Our Cutting-Edge Tools and Technologies
Explore the power of our web development prowess, driven by the latest tools and technologies. Elevate your digital presence with our innovative and effective web solutions.
Front-End
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HTML5 -
CSS3
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Bootstrap
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JavaScript
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jQuery
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SCSS
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React.js
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Angular
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Tailwind
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Material UI
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Next.js
Back-End
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PHP
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PHP
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Node.js
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Dot Net
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Python
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Java
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Express.js
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CodeIgniter
Device & Tools
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Illustrator
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Photoshop
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Adobe XD
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After Effects
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Figma
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InDesign
Database
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MongoDB
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MySQL
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SQL Lite
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Oracle
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MS SQL
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Apache
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